Last updated: July 14, 2026
You can cancel your EasyDM subscription at any time from Settings → Billing. Once cancelled, your plan stays active until the end of the current billing period and will not renew. You keep access to paid features until that period ends.
We offer a 7-day refund window from the date of your first paid charge on a new subscription. If EasyDM isn't the right fit, email us within 7 days and we'll issue a full refund of that charge.
Renewal charges on an existing subscription, add-ons already consumed (e.g. DM credits that have been sent), and charges older than 7 days are non-refundable. Accounts suspended for violating our Terms or Meta's platform policies are not eligible for a refund.
Email support@easydm.app from the address on your EasyDM account with your order/invoice ID and a short note about the reason. Approved refunds are processed to the original payment method within 5–10 business days, depending on your bank or card network.
If a renewal payment fails, we'll retry for a few days and email you. If the payment still can't be collected, the subscription is cancelled and paid features are paused until billing is restored. Your data is retained per our Privacy Policy.
Questions about cancellations or refunds? Reach us at support@easydm.app.